Review of the experience of people who have been through a mental health crisis

Care Quality Commission logo

Care Quality Commission logoCQC regularly inspects all registered health and social care services in England, and we produce a report on each service that we visit.  We also do special reviews looking at different aspects of care that are important to people and where care and support may be the responsibility of a number of separate services.  We produce a national report on what we find from these thematic reviews.  Right now, we are looking at the experiences of people who have been through a mental health crisis.

Update – January 2015 areas >>>

CQC are looking at how different organisations and agencies work together when people are in a crisis.  We want to find out if agencies provided an effective and timely response, and whether people received the help they needed. The review will cover a range of providers including general and mental health hospitals, ambulance services, and primary medical services including GPs.

CQC will explore whether everybody who has a mental health crisis gets the same level of help and response.  We will also look at professional practice in relation to operating Section 136; this is when the police use the powers they have under the Mental Health Act to take people that they think need help to a “place of safety”.

We have already gathered some information through a Call for Evidence.  Inspection teams will now visit 15 different areas for more information. We want to hear from people in those areas who have had one or more of these experiences:

  1. went to an accident and emergency department when in crisis, and with a particular focus on those who may have self -harmed
  2. needed access to and support from specialist mental health services
  3. were detained under Section 136 of the Mental Health Act.

We want to explore:

  • Whether there are inequalities for different groups of people who have a mental health crisis.
  • Whether or not different areas respond differently to people in a crisis.
  • Whether there are examples of good care and practice that other areas can learn from

We have asked The Lesbian & Gay Foundation to help us to let people know about our visits so that we can gather feedback from people who have had this specific experience.

Contact us at the email address

You can either share your experience or leave your name and contact number and we will ensure that someone makes contact with you.  We may be able to offer you a time to speak to us around the time of our visit to your local area. This may be by telephone call or, where possible, by offering a time and place for people to visit to meet a member of the inspection team.

It would be helpful if we heard from you by 8th December although we will contact anyone who gets in touch with us even after that date.

Thank you for your help!

The following areas are being inspected:

January 2015

  • Oxfordhire
  • Lambeth
  • Sandwell
  • Kent
  • Salford
  • Shropshire
  • Barnsley

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